Frequently Asked Questions
Walk-In Appointments
The doctors welcome walk-in patients; however, please be advised that wait times may occur. As they primarily operate by appointments, there could be occasions where accommodating walk-ins may not be possible. The doctors appreciate your understanding and encourage you to schedule appointments with Medi2App for more timely and efficient service.
How can I make an appointment?
You do not need a referral letter to attend the medical centre. All appointments can be easily booked online on our website. If you need help booking an appointment please contact our friendly reception by phone.
What is MyMedicare?
MyMedicare is a new voluntary patient registration model. It aims to strengthen and formalise the relationship between patients, the medical services clinic, general practitioner (GP) and primary care teams. Evidence shows that seeing the same GP and healthcare team regularly leads to better health outcomes for patients.
You can formally register with the medical services clinic or register with your preferred GP from 1 October 2023. Learn more about how to register on our MyMedicare.
How can I reschedule or cancel an appointment?
If you need to reschedule or cancel your appointment, please notify the practice at least one business day prior to the appointment. If you fail to attend or give less than 4 hours notice that you cannot make your appointment a minimum fee of $45 applies.
Where can I park if I'm driving?
There are plenty of free parking available around the practice. We also have dedicated accessible parks in front of the clinic
Do you accept new patients?
The doctors accept new patients local to Texas and surrounds, however, unfortunately we are no longer accepting other new patients. When booking a new patient consultation, please ensure that you arrive early to fill in the new patient form and get yourself acquainted with the clinic. We will not be able to see you without a medicare card and all payments must be cleared on the day of the visit.
To give you the best care possible, the practitioners take time to understand your medical history, key health information and measurements such as height, weight and blood pressure. On your arrival, you will be greeted by reception staff who will ask you to complete a new patient form using an iPad. Don't worry the technology is easy and if you need help with it our reception team will be pleased to assist. Please allow 30-40 minutes for your first appointment.
What is the best way to contact the clinic?
If you have questions for our team, email the clinic on reception@texasmedical.com.au or call 07 4653 1363.
If this is an emergency, please call 000, for emergency services, or attend the hospital for assistance.
You can book appointments online, or by telephone during the clinic's open hours which are listed on our website.
If calling the clinic after-hours, you will receive a recorded message, detailing our regular business hours. Should you wish to speak with one of the staff please call them back on 07 4653 1363 within these hours.
If you require non-urgent care outside of our opening hours, you can call on 07 4653 1363 during business hours to book for after hours/home visits. This service provides bulk-billed, medical consultations in the home weekdays from 6:00pm, Saturdays from 12 noon, as well as Sundays and Public Holidays. Please note this service is designed for urgent, but non-emergent care.
If you or someone you are caring for is experiencing a medical emergency, please call 000 immediately.
How can I get a repeat prescription?
For most repeat prescriptions you will need to make an appointment to see your regular doctor to discuss your needs. By making an appointment for prescriptions, your doctor is better able to care for you. Answering any questions you may have and informing you of any risks, or concerns associated with your particular medication. Should you have questions please contact the practice at reception@texasmedical.com.au.
Privacy
At Texas Family Medical Centre, patient confidentiality and privacy are paramount. You can find a link to the Privacy Policy on our webpage.
What are your opening hours?
Opening hours for the clinic can be found on the home page of our website.
What if I need after-hours care?
If you require non-urgent care outside of our opening hours, you can call on 07 4653 1363 during business hours to book for after hours/home visits. This service provides bulk-billed, medical consultations in the home weekdays from 6:00pm, Saturdays from 12 noon, as well as Sundays and Public Holidays. Please note this service is designed for urgent, but non-emergent care.
If you or someone you are caring for is experiencing a medical emergency, please call 000 immediately.
What if I need an interpreter service?
If you, or a family member, need an interpreter for your appointment, please let reception staff know at the time of making your appointment.
How will I receive test results?
Your test results will be delivered to you by your regular doctor. It is in your best interest to discuss results and further health plans with your doctor. This will ensure that you have all necessary information for your health and wellbeing.
If results are not normal, you will need to make another appt. Please phone the practice to make an appointment. If results require no-action, we will be able to sms you a link to view your results within needing to come in for a visit.
How can I request a repeat or refill prescription?
For most repeat prescriptions you will need to make an appointment to see your regular doctor to discuss your needs. By making an appointment for prescriptions, your doctor is better able to care for you. The GPs at this location are also able to offer Telehealth consultations. These are useful and popular for follow up appointments.
You can also request a script refill for regular medication through your Medi2App.
How will I receive my appointment confirmation and reminders?
When you make a booking you will receive a confirmation at the time of booking. You will also receive a reminder for your appointment 5 days prior to your appointment, and again 24 hours prior to your appointment.
Are your services covered by private health fund/Workcover?
We are a mixed billing clinic. To have the most accurate information on whether you will receive a rebate or not please contact your private health fund provider to find out your level of cover. If you do not have an active/approved work cover claim, you will need to pay all costs on the day and re-claim from Workcover. We are strictly not able to offer charges to an account.
How do I receive a bill or make a payment?
The billing policy is simple and clear. The GPs endeavour to be transparent and affordable whilst providing a high-quality service. Please refer to the fees page on our website for more details. The doctors here accept payment by credit and debit card through an EFTPOS terminal for Visa and Mastercard cards.
What if I am seriously unwell?
In the event of a medical emergency, please call 000 or attend your nearest hospital.
How do I receive a referral to other services or practitioners?
Your current doctor may refer you to another practitioner or specialist to best support and manage your condition. Referrals can be discussed during your consultation with the GPs at the practice.
How should I communicate with the care team between appointments?
You can email the clinic your questions using the contact details on our website. Please allow 48 hours response time to emails. If you require urgent assistance please inform our reception staff.
Always call 000 in the event of a medical emergency.
